Exchanges & Returns

Request window

• Requests may be made within 7 days of receiving your order.

How to request

• Email support@ssilent.com with your order number and reason.

Domestic orders (Korea)

• For change of mind, we arrange a return pickup; return shipping is deducted from your refund.
• For defective items or incorrect shipments, SSILENT covers all shipping costs.

International orders

• For change of mind, return the item by a trackable method at your own cost. Exchanges are processed as a return followed by a new order.
• For defective items or incorrect shipments, SSILENT provides a return label.

Items not eligible for return

• Items showing signs of wear, washing, or use
• Items with tags removed, or with a damaged product or components

Refunds

• Refunds are issued to the original payment method within 3–5 business days after the returned item passes inspection. Card refunds may take additional time depending on your card issuer.